Refund policy

Effective Date: December 6, 2025

We want you to be completely satisfied with your Upfice purchase. If for any reason you are not, we have established a clear and transparent policy to make returns easy. This policy applies to all purchases made through the Upfice website.

1. Return Time Frame

You have 30 calendar days from the date your order was delivered to initiate a return or exchange.

  • Items must be physically received by our facility within 15 days after the Return Merchandise Authorization (RMA) is issued.

  • Items received after the 30-day window will not be eligible for a refund or store credit.

2. Eligibility & Condition of Returns

For a return to be accepted, the item must meet the following criteria:

  • Condition: Items must be in new, resalable condition (unused, unworn, and not assembled).

  • Original Packaging: Must include all original product packaging, manuals, parts, and accessories.

  • Proof of Purchase: A copy of the original order confirmation or proof of purchase is required.

Non-Returnable Items

The following items are generally not eligible for return:

  • Gift cards.

  • Downloadable software products.

  • Personal care or hygiene items that have been opened (e.g., earplugs, opened pillows).

  • Items marked as Final Sale or Clearance at the time of purchase.

4. Defective/Damaged Items (Upfice Fault)

For items damaged, defective, or incorrect due to our error, we will provide a free prepaid return label.

Restocking Fee: No restocking fee" and "Return Shipping: We provide a prepaid label; the cost of return shipping will be deducted from your refund unless the item is damaged.

Restocking Fee: $0.0
Return Shipping: Customers are responsible for the return shipping cost

5. Buyer's Remorse (Customer Fault)

 For returns due to buyer's remorse (e.g., changed mind, ordered wrong item), the customer is responsible for the return shipping cost, which will be deducted from your refund.

6. How to Request a Return

To begin a return, please follow these steps:

  1. Email Us: Send an email to contact@upfice.com.

  2. Provide Details: Include your Original Order Number, the specific items you wish to return, and the Reason for the Return (e.g., wrong item received, damaged, or buyer's remorse).

  3. Awaiting Authorization: Our customer service team will review your request and, if approved, issue a Return Merchandise Authorization (RMA) Number and provide a pre-paid return shipping label (if applicable, based on Section 3).

  4. Ship the Item: Clearly write the RMA number on the outside of the return package and ship the item back to the address provided with the RMA.

  5. Return address: 9020 Eton Ave., Unit D/E, Canoga Park, Los Angeles, California, United State.

Returns sent without an official RMA number will not be processed.

7 Refund Process

Once your return is received and inspected at our facility, we will send you an email notification regarding the approval or rejection of your refund.

  • Processing Time: If approved, your refund will be processed immediately. The credit will automatically be applied to your original method of payment within 5-10 business days, depending on your bank or credit card company's policies.

  • Missing or Late Refunds: If you haven't received a refund after 10 business days, first check your bank account, then contact your credit card company. If the issue persists, contact us directly.

8. Exchanges

If you received an item that is damaged, defective, or the wrong size/color, we are happy to process a direct exchange. Simply follow the instructions in Section 4 to initiate the request, stating you would like an exchange. We will ship the replacement item to you at our expense once the return is processed.

9. Contact Information

If you have any questions about our Return and Refund Policy, please contact us.

  • Email Support: contact@upfice.com

  • Phone Support: +1(916)9050008

  • Business Address: 2108 N Street, Suite N, Sacramento, California 95816, United States

  • Support Hours: Mon–Fri, 9:00 AM – 5:00 PM Pacific Time (PT) excluding Holidays

 

Upfice is a brand owned and operated by LivingCaring LLC.